> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/csat-faq.md).

# CSAT-FAQ

Hier zijn de belangrijkste vragen over **CSAT** in OutSmart.

## Veelgestelde vragen

<details>

<summary>Wat is CSAT?</summary>

CSAT staat voor **Klanttevredenheidsenquête**.

Het is de Power-Up voor klanttevredenheidsenquêtes in OutSmart.

</details>

<details>

<summary>Hoe activeer ik CSAT?</summary>

Via de **Licentie Manager** in BackOffice.

</details>

<details>

<summary>Kan ik meerdere enquêtes instellen?</summary>

Nee. U kunt slechts **één** enquête per omgeving instellen.

</details>

<details>

<summary>Kan ik open vragen toevoegen?</summary>

Nee. CSAT ondersteunt alleen een **beoordeling met 5 sterren**.

</details>

<details>

<summary>Wanneer wordt de enquête verzonden?</summary>

Na een voltooide Werkbon.

De verzendtijd volgt de vertraging die is ingesteld in het e-mailsjabloon.

</details>

<details>

<summary>Waar vind ik afgeronde enquêtes?</summary>

Onder **Instellingen → Klanttevredenheidsenquête**.

</details>

<details>

<summary>Kan ik een logo toevoegen?</summary>

Ja. U kunt een **logo** onderaan de configurator toevoegen.

</details>

### Gerelateerde artikelen

* [Klanttevredenheidsenquête (CSAT)](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat.md)
* [Configureer de enquête](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/configureer-de-enquete.md)
* [Stel het e-mailsjabloon in](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/stel-de-e-mailsjabloon-in.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/csat-faq.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.