> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/introductie-tot-csat.md).

# Introductie tot CSAT

**CSAT** is de Power-Up voor klanttevredenheidsonderzoeken in OutSmart.

U gebruikt CSAT om automatisch een enquête te versturen na een afgeronde werkbon.

### Hoe CSAT werkt

* Activeer de Power-Up via de **Licentie Manager**.
* Verstuur de enquête via een apart e-mailsjabloon.
* Stel uw eigen wachttijd in na een afgeronde werkbon.
* Klanten beoordelen de enquête met een **5-sterrenbeoordeling**.
* Voltooide enquêtes verschijnen in het CSAT-overzicht onder **Instellingen**.

{% hint style="warning" %}
Je kunt alleen **één** enquête per omgeving.

Open vragen zijn niet beschikbaar.
{% endhint %}

### Veelgestelde vragen

<details>

<summary>Wat is CSAT?</summary>

CSAT staat voor **Klanttevredenheidsonderzoek**.

Het is de OutSmart Power-Up voor klanttevredenheidsonderzoeken.

</details>

<details>

<summary>Kan ik meerdere enquêtes instellen?</summary>

Nee. U kunt slechts **één** enquête per omgeving.

</details>

<details>

<summary>Kan ik open vragen toevoegen?</summary>

Nee. CSAT ondersteunt alleen een **5-sterrenbeoordeling**.

</details>

### Gerelateerde artikelen

* [Klanttevredenheidsonderzoek (CSAT)](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat.md)
* [OutSmart-pakketten](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/marketplace/outsmart-pakketten.md)
* [Power-Ups](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups.md)


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