> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/stel-de-e-mailsjabloon-in.md).

# Stel de e-mailsjabloon in

Het CSAT-onderzoek wordt verzonden via een apart e-mailsjabloon.

Gebruik **Tijd om automatisch bericht te verzenden na voltooide Werkbon** om de vertraging in te stellen.

{% stepper %}
{% step %}

### Open Instellingen

Klik **Instellingen** in de linkeronderhoek.
{% endstep %}

{% step %}

### Open E-mailsjablonen

Zoek naar **E-mailsjablonen** en open de instelling.
{% endstep %}

{% step %}

### Open het enquêtesjabloon

Open de sectie voor de CSAT-uitnodiging.
{% endstep %}

{% step %}

### Voeg een sjabloon toe

Klik **Toevoegen**.
{% endstep %}

{% step %}

### Vul het sjabloon in

Vul ten minste deze velden in:

* **Onderwerp**
* **Afzender**
* **Inhoud**
* **Tijd om automatisch bericht te verzenden na voltooide Werkbon**
  {% endstep %}

{% step %}

### Opslaan

Klik **Opslaan**.
{% endstep %}
{% endstepper %}

### Veelgestelde vragen

<details>

<summary>Wanneer wordt het onderzoek verzonden?</summary>

Na een voltooide Werkbon.

Het verzendtijdstip volgt de vertraging die in het e-mailsjabloon is ingesteld.

</details>

<details>

<summary>Welk veld bepaalt de vertraging?</summary>

**Tijd om automatisch bericht te verzenden na voltooide Werkbon**.

</details>

<details>

<summary>Wat gebeurt er zonder e-mailsjabloon?</summary>

Het onderzoek wordt niet verzonden.

</details>

### Gerelateerde artikelen

* [Klanttevredenheidsonderzoek (CSAT)](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat.md)
* [Configureer het onderzoek](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/configureer-de-enquete.md)
* [Power-Ups](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups.md)


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