> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat.md).

# Klanten beoordelingen (CSAT)

Activeer CSAT, configureer uw Enquête, verstuur uitnodigingen en bekijk de resultaten.

Met **Klanten beoordelingen (CSAT)**, u verzamelt feedback na een Werkbon met de status Voltooid.

CSAT staat voor **Klanten beoordelingen**.

{% hint style="info" %}
U activeert CSAT via de **Licentiemanager**.

Power-ups zijn Beschikbaar vanaf **Boost**.
{% endhint %}

{% hint style="warning" %}
U kunt slechts **één** Enquête per OutSmart-omgeving.

CSAT ondersteunt alleen een **5-sterrenbeoordeling**.

Open vragen zijn niet beschikbaar.
{% endhint %}

{% hint style="success" %}
**Snelle samenvatting voor Beheer**

Gebruik CSAT om één standaard Enquête te versturen na Werkbonnen met de status Voltooid.

U heeft deze nodig **Licentiemanager** toegang om het te activeren.

Stel de Enquête in, koppel de E-mailtemplate en bekijk de resultaten in **Instellingen**.
{% endhint %}

### In deze handleiding

* [Introductie tot CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat/introductie-tot-csat.md)
* [Activeer CSAT via de Licentiemanager](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat/activeer-csat-via-de-licentiemanager.md)
* [Configureer de enquête](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat/configureer-de-enquete.md)
* [Stel de e-mailtemplate in](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat/stel-de-e-mailtemplate-in.md)
* [Bekijk Enquêtes met de status Voltooid](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat/bekijk-voltooid-enquetes.md)
* [Veelgestelde vragen over CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups/klanten-beoordelingen-csat/csat-faq.md)

### Wat u met CSAT doet

* Activeer via de **Licentiemanager**.
* Configureer één Enquête met vaste velden en vragen.
* Stuur uitnodigingen met een uitgestelde E-mailtemplate.
* Bekijk Enquêtes met de status Voltooid in **Instellingen**.

### Gerelateerde artikelen

* [OutSmart-pakketten](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/marktplaats/outsmart-pakketten.md)
* [Power-ups](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marktplaats-pakketten-en-power-ups/power-ups.md)


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