> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho.md).

# Email para Ordem de trabalho

Transformar emails recebidos em ordens de trabalho com regras, análise e correspondência no OutSmart.

**Mail para Ordem de trabalho** ajuda a converter automaticamente emails recebidos em Ordens de trabalho.

Utilize esta secção para compreender a funcionalidade, ativá-la, configurar regras de correspondência e monitorizar os resultados.

{% hint style="info" %}
Mail para Ordem de trabalho é uma **Power-Up**. Os Power-Ups estão disponíveis a partir do **Boost** em diante. A Disponibilidade também pode depender da licença e da Configuração.
{% endhint %}

### Neste guia

* [**Introdução ao Mail para Ordem de trabalho**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/introducao-ao-email-para-ordem-de-trabalho.md)
* [**Ativar Mail para Ordem de trabalho**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/ativar-o-email-para-ordem-de-trabalho.md)
* [**Configurar o modo Conversations**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/configurar-o-modo-conversas.md)
* [**Configurar o modo WorkOrder Drop**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/configurar-o-modo-envio-de-ordem-de-trabalho.md)
* [**Criar e gerir configurações de email**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/criar-e-gerir-configuracoes-de-email.md)
* [**Compreender as regras de correspondência e os tipos de remetente**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/compreender-as-regras-de-correspondencia-e-os-tipos-de-remetente.md)
* [**Configurar valores e parâmetros forçados**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/configurar-valores-e-parametros-forcados.md)
* [**Analisar o conteúdo dos emails com regex e opções avançadas**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/analisar-conteudo-de-email-com-regex-e-opcoes-avancadas.md)
* [**Ver logs e monitorizar limites**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/ver-logs-e-monitorizar-limites.md)

### O que é possível fazer com o Mail para Ordem de trabalho

* converter emails em Ordens de trabalho automaticamente
* corresponder emails ao Cliente ou ao Objeto certo
* preencher campos da Ordem de trabalho com valores fixos ou dinâmicos
* analisar o conteúdo dos emails e os anexos
* monitorizar logs e limites de entrada

### Ordem recomendada

1. Começar com [**Introdução ao Mail para Ordem de trabalho**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/introducao-ao-email-para-ordem-de-trabalho.md).
2. Depois [**ativar Mail para Ordem de trabalho**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/ativar-o-email-para-ordem-de-trabalho.md).
3. Próxima configuração [**modo Conversations**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/configurar-o-modo-conversas.md) ou [**modo WorkOrder Drop**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/configurar-o-modo-envio-de-ordem-de-trabalho.md).
4. Depois, criar as [**configurações de email**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/criar-e-gerir-configuracoes-de-email.md) e [**regras de correspondência**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/compreender-as-regras-de-correspondencia-e-os-tipos-de-remetente.md).
5. Terminar com [**valores forçados**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/configurar-valores-e-parametros-forcados.md), [**análise com regex**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/analisar-conteudo-de-email-com-regex-e-opcoes-avancadas.md), e [**logs**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/email-para-ordem-de-trabalho/ver-logs-e-monitorizar-limites.md).

### Tópicos relacionados

* [**pacotes OutSmart**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/loja-virtual/pacotes-outsmart.md)
* [**Power-Ups**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups.md)
* [**OutSmart Loja virtual**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/loja-virtual.md)


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