> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/portal-de-cliente/o-que-e-o-portal-de-cliente.md).

# O que é o Portal de cliente?

Compreender o que o Portal de cliente faz, quando o utilizar e o que os clientes podem fazer aí.

O Portal de cliente oferece aos clientes um ambiente de autoatendimento no OutSmart.

Os clientes podem iniciar sessão, submeter pedidos e acompanhar informação partilhada.

### O que o Portal de cliente permite fazer

* permitir que os clientes criem por si próprios Novo pedido de ordem de trabalho
* mostrar Encomendas, Faturas, Objetos e Documentos
* reduzir a receção manual por telefone ou email

### Quando utilizar

O Portal de cliente deve ser usado quando os clientes submetem pedidos frequentes.

Também ajuda quando os clientes precisam de uma Visão Geral clara do Estado.

### O que os clientes podem fazer

Consoante as Definições, os clientes podem:

* criar um Novo pedido
* ver Ordens de trabalho e Faturas
* abrir Objetos e Documentos

### Perguntas frequentes

<details>

<summary>O Portal de cliente tem um login separado?</summary>

Sim.

Os Utilizadores de portal iniciam sessão no Portal, e não no Backoffice.

</details>

<details>

<summary>É possível decidir o que os clientes veem?</summary>

Sim.

A visibilidade é controlada através das Definições de Portal.

</details>

<details>

<summary>Os clientes podem submeter um Novo pedido por si próprios?</summary>

Sim.

Essa é uma das principais utilizações do Portal de cliente.

</details>

### Tópicos relacionados

* [**Portal de cliente**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/portal-de-cliente.md)
* [**Power-Ups**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups.md)
* [**pacotes OutSmart**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/loja-virtual/pacotes-outsmart.md)


---

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