> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/portal-de-cliente/utilizar-o-portal-de-cliente-como-cliente.md).

# Utilizar o Portal de cliente como Cliente

Saber como os Clientes iniciam sessão, submetem Pedidos, acompanham o Estado e gerem o perfil.

Os Clientes usam o portal para submeter pedidos e acompanhar o estado dos pedidos.

Também podem consultar o próprio perfil do portal.

{% stepper %}
{% step %}

### Iniciar sessão no portal

Abrir o portal e iniciar sessão com a conta do portal.
{% endstep %}

{% step %}

### Submeter um pedido

Escolher o fluxo de pedido adequado e preencher os detalhes.
{% endstep %}

{% step %}

### Acompanhar o estado do pedido

Abrir a visão geral dos pedidos para acompanhar os pedidos em aberto e concluídos.
{% endstep %}

{% step %}

### Atualizar os detalhes do perfil

Abrir a área do perfil e guardar quaisquer alterações.
{% endstep %}
{% endstepper %}

### O que os clientes costumam fazer no portal

* criar um pedido
* consultar o andamento do pedido
* atualizar os detalhes do perfil

### Perguntas frequentes

<details>

<summary>Os clientes podem repor a palavra-passe?</summary>

Sim.

Podem utilizar o fluxo de redefinição da palavra-passe.

</details>

<details>

<summary>Os clientes podem ver todos os pedidos?</summary>

Isso depende dos filtros e das definições do portal.

</details>

<details>

<summary>Os clientes podem atualizar o próprio perfil?</summary>

Sim.

Podem atualizar o seu perfil no portal.

</details>

### Tópicos relacionados

* [**Portal de cliente**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/portal-de-cliente.md)
* [**Criar uma ordem de trabalho no Portal de cliente**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/portal-de-cliente/criar-uma-ordem-de-trabalho-no-portal-de-cliente.md)
* [**Gerir utilizadores do portal**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/portal-de-cliente/gerir-utilizadores-de-portal.md)


---

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