> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat.md).

# Questionário de satisfação (CSAT)

Ativar o CSAT, configurar o Questionário, enviar convites e rever os resultados.

Com **Questionário de satisfação (CSAT)**, recolhe feedback após uma Ordem de trabalho concluída.

CSAT significa **Questionário de satisfação**.

{% hint style="info" %}
Ativa-se o CSAT através do **Gestão de Licenças**.

Os Power-ups estão disponíveis em **Boost**.
{% endhint %}

{% hint style="warning" %}
Só é possível configurar **um** um questionário por ambiente OutSmart.

O CSAT suporta apenas um **classificação de 5 estrelas**.

As perguntas abertas não estão disponíveis.
{% endhint %}

{% hint style="success" %}
**Resumo rápido do Admin**

Use o CSAT para enviar um questionário padrão após a conclusão das Ordens de trabalho.

É necessário **Gestão de Licenças** é necessário acesso para o ativar.

Configure o questionário, associe o Modelo de email e reveja os resultados em **Definições**.
{% endhint %}

### Neste guia

* [Introdução ao CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat/introducao-ao-csat.md)
* [Ativar o CSAT através da Gestão de Licenças](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat/ativar-o-csat-atraves-da-gestao-de-licencas.md)
* [Configurar o Questionário](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat/configurar-o-questionario.md)
* [Configurar o Modelo de email](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat/configurar-o-modelo-de-email.md)
* [Ver questionários concluídos](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat/ver-questionarios-concluidos.md)
* [FAQ do CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat/faq-do-csat.md)

### O que se faz com o CSAT

* É ativado através do **Gestão de Licenças**.
* Configure um questionário com campos e perguntas fixos.
* Envie convites com um Modelo de email de envio diferido.
* Consulte os questionários concluídos em **Definições**.

### Artigos relacionados

* [pacotes OutSmart](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/loja-virtual/pacotes-outsmart.md)
* [Power-Ups](/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/loja-virtual-pacotes-e-power-ups/power-ups/questionario-de-satisfacao-csat.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.