> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/crm+/definir-razoes-de-fecho.md).

# Definir razões de fecho

Você usa motivos de fecho na fase final do seu funil.

Isto permite-lhe registar por que um negócio é ganho ou perdido.

{% hint style="warning" %}
Os motivos de fecho só funcionam numa fase de lead com o tipo **fase de encerramento**.
{% endhint %}

### Criar um motivo de fecho

{% stepper %}
{% step %}

### Abrir as Configurações do CRM

Vá para **Configurações**.

Abrir **CRM** ou procure por **Motivos de fecho**.
{% endstep %}

{% step %}

### Adicionar um motivo de fecho

Abra a Visão geral.

Clique em **Adicionar**.
{% endstep %}

{% step %}

### Preencha o motivo

Use um único **Código**.

Insira um claro **Descrição**.
{% endstep %}

{% step %}

### Salvar

O motivo de fecho está agora disponível na sua fase de fecho.
{% endstep %}
{% endstepper %}

### Motivos de fecho comuns

* **Ganho**
* **Perda**
* **Concorrente**

### Perguntas frequentes

<details>

<summary>Porque é que não vejo os meus motivos de fecho?</summary>

Verifique se o lead está numa **fase de encerramento**.

</details>

<details>

<summary>Posso adicionar mais motivos de fecho mais tarde?</summary>

Sim. Pode sempre expandir a lista.

</details>

<details>

<summary>Existe um limite?</summary>

Não. Mantenha a lista prática e fácil de gerir.

</details>

### Artigos relacionados

* [Configurar fases de leads](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/crm+/definir-fases-de-lead.md)
* [Trabalhar com clientes e leads no CRM+](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/crm+/trabalhar-com-clientes-e-leads-no-crm+.md)
* [Usar a página de Visão geral do CRM](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/crm+/usar-a-pagina-de-visao-geral-do-crm.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/crm+/definir-razoes-de-fecho.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.