> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/gestao-de-contratos/usar-politicas-sla-com-contratos.md).

# Usar políticas SLA com contratos

Use **Políticas de SLA** com contratos corretivos.

Definem expectativas de resposta e resolução para o trabalho de serviço.

### Como o SLA se enquadra nos contratos

Os contratos corretivos usam políticas de SLA em vez de horários recorrentes.

Isso torna-os adequados para acordos baseados em níveis de serviço, em vez de visitas planeadas.

### O que as políticas de SLA suportam

Ajudam a definir:

* tempo de resposta
* tempo de resolução
* expectativas de serviço baseadas na prioridade

### Perguntas frequentes

<details>

<summary>Posso usar políticas de SLA em contratos preventivos?</summary>

Não.

Os contratos preventivos usam geração baseada em calendário.

</details>

<details>

<summary>Posso alterar a política de SLA mais tarde?</summary>

Sim.

Verifique como isso afeta o trabalho em curso e a configuração futura.

</details>

<details>

<summary>O que devo configurar primeiro?</summary>

Certifique-se de que a configuração de SLA e prioridade está pronta primeiro.

</details>

### Tópicos relacionados

* [**Compreender os tipos de contrato**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/gestao-de-contratos/entender-os-tipos-de-contrato.md)
* [**Criar um Contrato**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/gestao-de-contratos/criar-um-contrato.md)
* [**Gestão de Contrato**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/gestao-de-contratos.md)


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