> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat.md).

# Pesquisa de satisfação do cliente (CSAT)

Com **Pesquisa de Satisfação do Cliente (CSAT)**, você coleta feedback após uma Ordem de trabalho concluída.

CSAT significa **Pesquisa de Satisfação do Cliente**.

{% hint style="info" %}
Você ativa o CSAT através do **Gestor de Licença**.

Os Power-Ups estão disponíveis em **Boost**.
{% endhint %}

{% hint style="warning" %}
Você pode configurar apenas **uma** uma pesquisa por ambiente do OutSmart.

O CSAT suporta apenas uma **avaliação de 5 estrelas**.

Perguntas abertas não estão disponíveis.
{% endhint %}

{% hint style="success" %}
**Resumo rápido do administrador**

Use o CSAT para enviar uma pesquisa padrão após Ordens de trabalho concluídas.

Você precisa **Gestor de Licença** acesso para ativá-lo.

Configure a pesquisa, vincule o modelo de e-mail e revise os resultados em **Configurações**.
{% endhint %}

### Neste guia

* [Introdução ao CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/introducao-ao-csat.md)
* [Ative o CSAT por meio do Gerenciador de Licença](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/ative-o-csat-atraves-do-gestor-de-licencas.md)
* [Configure a pesquisa](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/configurar-a-pesquisa.md)
* [Configure o modelo de e-mail](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/configurar-o-modelo-de-email.md)
* [Ver pesquisas concluídas](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/ver-pesquisas-concluidas.md)
* [FAQ do CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/faq-do-csat.md)

### O que você faz com o CSAT

* Ative-o através do **Gestor de Licença**.
* Configure uma pesquisa com campos e perguntas fixos.
* Envie convites com um modelo de e-mail com atraso.
* Revise as pesquisas concluídas em **Configurações**.

### Artigos relacionados

* [Pacotes OutSmart](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/marketplace/pacotes-outsmart.md)
* [Power-Ups](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups.md)


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