> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/faq-do-csat.md).

# FAQ do CSAT

Aqui estão as principais perguntas sobre **CSAT** no OutSmart.

## Perguntas frequentes

<details>

<summary>O que é CSAT?</summary>

CSAT significa **Pesquisa de Satisfação do Cliente**.

É o Power-Up para pesquisas de satisfação do Cliente na OutSmart.

</details>

<details>

<summary>Como ativo o CSAT?</summary>

Através de **Gestor de Licença** no BackOffice.

</details>

<details>

<summary>Posso configurar várias pesquisas?</summary>

Não. Você pode configurar apenas **uma** pesquisa por ambiente.

</details>

<details>

<summary>Posso adicionar perguntas abertas?</summary>

Não. O CSAT suporta apenas uma **avaliação de 5 estrelas**.

</details>

<details>

<summary>Quando a pesquisa é enviada?</summary>

Após uma Ordem de trabalho concluída.

O horário de envio segue o atraso definido no modelo de e-mail.

</details>

<details>

<summary>Onde encontro as pesquisas concluídas?</summary>

Em **Configurações → Pesquisa de satisfação do Cliente**.

</details>

<details>

<summary>Posso adicionar um logotipo?</summary>

Sim. Você pode adicionar um **logotipo** na parte inferior do configurador.

</details>

### Artigos relacionados

* [Pesquisa de Satisfação do Cliente (CSAT)](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat.md)
* [Configure a pesquisa](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/configurar-a-pesquisa.md)
* [Configure o modelo de e-mail](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/configurar-o-modelo-de-email.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/pesquisa-de-satisfacao-do-cliente-csat/faq-do-csat.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.