> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/portal-do-cliente/o-que-e-o-portal-do-cliente.md).

# O que é o Portal do cliente?

O Portal do cliente oferece aos clientes um ambiente de autoatendimento no OutSmart.

Os clientes podem iniciar sessão, submeter pedidos e acompanhar informações partilhadas.

### O que o Portal do cliente ajuda a fazer

* permitir que os clientes criem pedidos de Ordem de trabalho por si próprios
* mostrar ordens, Faturas, Objetos e documentos
* reduzir a entrada manual por telefone ou e-mail

### Quando o usar

Use o Portal do cliente quando os clientes submeterem pedidos frequentes.

Também ajuda quando os clientes precisam de uma Visão geral clara do Estado.

### O que os clientes podem fazer

Dependendo das suas Configurações, os clientes podem:

* criar um novo pedido
* ver Ordens de trabalho e Faturas
* abrir Objetos e documentos

### Perguntas frequentes

<details>

<summary>O Portal do cliente é um login separado?</summary>

Sim.

Os utilizadores do portal iniciam sessão no portal, não no BackOffice.

</details>

<details>

<summary>Posso decidir o que os clientes veem?</summary>

Sim.

Controla a visibilidade através das Configurações do portal.

</details>

<details>

<summary>Os clientes podem submeter novos pedidos por si próprios?</summary>

Sim.

Esse é um dos principais usos do Portal do cliente.

</details>

### Tópicos relacionados

* [**Portal do cliente**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups/portal-do-cliente.md)
* [**Power-Ups**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/power-ups.md)
* [**Pacotes OutSmart**](/outsmart-knowledge-base/outsmart-knowledge-base-pt/marketplace-pacotes-e-power-ups/marketplace/pacotes-outsmart.md)


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